See some frequently asked questions from our customers
  • Why Is Grain Free Food Better For My Pet?

    Grain Free recipes provide a great health benefit to animals and particularly those with sensitive stomachs and intolerances.


    As a substitute for grains which many brands use as fillers to bulk out their foods, whilst our recipes utilise healthy alternatives such as sweet potato.


    Our Grain Free Dog Food and Grain Free Cat Food brings so many more health benefits to your pet.

  • What Is a Hypoallergenic Recipe?

    A Hypoallergenic recipe essentially means it is free from ingredients that can cause sensitivity to the digestion of your pet. Recipes that do not include grains are classed as hypoallergenic and promote a healthy diet for your pet.


    Hypoallergenic dog food and hypoallergenic cat foods are available in many different variaties and can be found in the My Online Pet Store shop

  • How Quick Will My Order Arrive?

    From ordering, you will receive your order between 1-3 working days via a courier delivery. Typically your order will be with you within 48 hours however this is dependant on the time of ordering.


    If you have any special delivery requirements then please get in touch via the contact page of the website.

  • Why Do Kittens Need Speciality Food?

    Kittens grow quickly, within 6 months they will have reached approximately 75% of their adult body weight and so getting their diet right is vital to help them grow from a kitten into a healthy cat.

    Our complete kitten recipe is formulated to provide young cats with the balanced nutrition and increased energy content that they require during growth. This includes a higher level of protein, rich in essential amino acids to support healthy muscle growth and added vitamin E to help support the immune system. The smaller kibble size of a kitten recipe also helps to make meal times easily manageable

  • What is Meat Meal?

    We've been asked a lot about certain pet foods having a high % of 'Meat Meal' and what this means? So if you are unsure, here's what it means and remember, our food DOES NOT contain meat meal!! Meat meal is made from parts of animals that aren't allowed to be sold for human consumption; things like residual meat, offal, connective tissues and, in some cases, bones. These ingredients are cooked at extremely high temperatures and essentially dehydrated down to a dry, brown powder and then used to create a dry kibble.